Additional Information
We are Hotelplan Limited, trading as Just France and our registered
office is 10-18 Putney Hill, London SW15 6AX. w
Property information click here | Travel information click here
Prices & other Useful
Information
Prices are per property, for one or two weeks and include the cost
of the accommodation and return channel crossing as indicated as
FREE on the Channel Crossings chart for all passengers (unless otherwise stated) and one car.
A supplement is payable for each additional car. Supplements are
payable for alternative routes and for cabin accommodation. Water,
gas and electricity at your holiday property are included in the
price unless otherwise stated. In cases where they are not included,
the charges will be payable to the owner or his representative before
departure.
A supplement may sometimes be payable for electricity over and
above a certain number of kilowatts used, as indicated under the
accommodation description.
Multiple Centre Holidays are possible
and our Reservations Consultants will be happy to supply a quote.
Travel pack - for every booking we
provide a comprehensive Travel Pack containing detailed instructions
on how to find your accommodation together with a route map of France
and a GB sticker for your car.
Linen - Although sheets, pillowcases
and towels are not usually included in our prices, bed linen is
available at many of our properties as indicated under each description
on payment of a supplement.
Heating - If required, heating will
be charged as an extra, payable locally. In some cases where there
is an open fireplace, firewood may be provided.
Telephone - The cost of calls where
a telephone is provided, and in some cases a connection charge,
are payable locally.
Extra beds - It is sometimes possible
to accommodate extra people, but only by prior arrangement with
our reservations staff. Where it is possible to do so, an appropriate
charge per person per week will normally be payable. It is not permitted
to exceed the advertised number of occupants of a house, whether
with additional adults or children, without prior agreement. Property
owners reserve the right to refuse entry to the property if a party
has additional members over and above the advertised capacity.
Cots - These are available in most
of our properties at no extra charge or they may be hired locally.
Clients with special needs - We want everyone to enjoy a completely successful hoilday. If you have a disability or a medical condition requiring special travel or accommodation requirements you should let us know in advance. Please call us on 020 8780 4480 so that we can check that the property you have selected fully meets your requirements. Meeting your needs cannot always be guaranteed and your travel insurance shoulld adequately cover any pre-existing medical conditions.
Special requests - Whenever possible
we try to meet clients' requests for cots, extra beds etc, but unfortunately
we cannot guarantee that these facilities will always be available.
Cleaning - Maid service is not included
in our prices and you are expected to clean your house before departure.
If this is not done you may incur a cleaning charge.
Taxe de séjour - Payable locally
in most areas. Please allow €0.60-0.90 per person per day.
Refundable Security Deposit - This
is payable locally and is a transaction between you and the owner
or their agent to cover the cost of breakages, damage or additional
cleaning costs. Allow €400 per property - sometimes higher
in the case of larger properties with private pools or where a telephone
is installed. Sometimes you may be asked to send a UK cheque to
the owner before departure. Otherwise payment must be made to the
owner or owner's representative upon arrival in cash and will normally be returned to you prior to departure.
In the event that your security deposit cannot be returned to you
on your departure (e.g. if the owner is unavailable and/or you have
an early morning departure) please allow up to 56 days for this
to be forwarded to you at your home address. Please note that you
are responsible for the cost of any breakages or damage to your
holiday property which you may cause and you should therefore ensure,
if you do not take the Just France recommended insurance, that you
have an equivalent Personal Liability cover to meet the above costs.
Local Assistance - For all of our accommodation
you will find either the owner, or the owner's representative or
a local agent on the spot to assist you in case of problems. However,
as not all of them speak English please make allowances for language difficulties. In case of problems which
cannot be solved locally you will be given a Just France emergency
telephone number to call to provide assistance.
Transport - If we are unable to book
your exact requirements we will book the nearest available alternative
service. Please remember that certain routes become heavily booked
very early for peak dates and your first choice may not always be
available especially if you book late. Occasionally it may be necessary
to request a particular route with the chosen carrier, in this instance,
please allow approximately 48 hours for confirmation.
Accommodation on request - Where accommodation
is requested the contract shall exist from when the property is
confirmed as available by the owners.
Amendments - Any changes to your booking
will result in a £15 amendment charge to a maximum of £45. Amendments
will only be accepted from the party leader.
Tickets - These will be sent after
the full payment has been made, normally about 2-3 weeks before
your departure. We regret that we cannot send tickets to individual
party members and all correspondence is sent to the party leader.
In the event of very late bookings or lost tickets, replacements
will be arranged "on departure". This allows you to drive
up to the check in desk at your departure port, quote your reference
number and obtain your tickets without fuss.
Cancellations - These must be notified
to Just France in writing and will be processed on the day on which
they are received. Please see our booking
conditions for a breakdown of cancellation charges. Failure
to follow this procedure may prejudice any insurance claim.
YOUR ACCOMMODATION
In normal circumstances
we ask you to arrive at your property on the changeover day between
5 - 7pm. This allows adequate time for each property to be thoroughly
checked between lets. For the same reason, you will be expected
to leave before 10am (these timings will be confirmed for each property).
Special arrangements must be made with us in advance for you to
gain access outside these times. When booking your ferries please
allow sufficient time to reach your destination and if you require
any help or guidance our Reservations staff will be delighted to
assist.
This website contains a tremendous variety of properties, each
hand-picked and inspected by our own staff. When selecting your
holiday accommodation please study our description carefully. We
do try to guide customers to the most appropriate property depending
on the party size and whether you are seeking modern comfort, convenience
or character. Furthermore, for those of you not already familiar
with this type of holiday it is necessary to explain the following.
Please remember that in more traditional accommodation room sizes
will be variable and that staircases may be open tread. Wherever
possible we try to point these out in our descriptions, but you
should allow for some variations.
It should be noted that many of the properties we feature are only
open in the summer months and therefore may be a little musty on
arrival. In the case of the older properties, small patches of damp
and cracked plaster may be apparent. Most properties are situated
in the countryside. If the owners are residing nearby some may have
cats or dogs.
Furniture - Most of our properties
are privately owned so the type and standard of furnishing does
vary according to individual taste. You may also find that the furnishings
are in the traditional French style and may not be recent. Floors
are often tiled whilst bedrooms may often, though not invariably,
be carpeted.
Kitchens - All have a fridge, cooker,
plus other basic utensils with crockery, cutlery and glasses for
the maximum advertised number of persons. However, you may not always
find either a kettle or a tea pot and in smaller apartments you
will find hot plates rather than an oven. Dishwashers, washing machines
and freezers are often provided, especially in some of the larger
houses and where available are indicated under the relevant property
description.
Wildlife - For those not already familiar
with a rural environment and a warmer climate, we should explain
that wildlife often attempts to share your holiday. The odd fieldmouse
and an occasional insect may arrive uninvited and the summer may
even bring some mosquitoes. These can easily be deterred by buying
a small electric diffuser from the local chemist or supermarket
and plugging it in overnight.
Noise - Due to the fact that many
of our properties are situated in residential or rural areas it
is impossible for us to predict disturbance created by roadworks,
building works, farm machinery or traffic.
Swimming pools - An ever increasing
number of our properties have either private or shared swimming
pools,the latter may be shared with other clients and/or the owners.
Pools are not normally heated (unless otherwise stated in the property
description) and may not be available outside the peak months -
please check with our reservations staff at the time of booking.
The use of swimming pools, which are unsupervised, is entirely at
your own risk. Some, but not all pools, are fenced off, and parents
should ensure that young children are supervised in swimming pools
at all times.
Early & Late Season - The possibility
exists that some of the advertised facilities such as tennis courts,
sports activities etc. and certain shops and restaurants may not be available at the beginning or end
of the season due to adverse weather conditions and/or lack of demand.
Gardens - We try to make clear in
our descriptions when a garden is enclosed. We cannot, however,
guarantee, that if it is so, that it will be impossible for children
to escape. Parents should therefore be responsible for ensuring
that their children are kept under a watchful eye at all times.
Safety - All of the properties featured
do conform with local health and safety regulations. However, please
bear in mind that French standards may differ from the UK particularly
with regard to plumbing, electical wiring and fixtures and fittings.
You may occasionally find loose electrical wires however please
be assured that they are fully insulated and completely safe.
Bicycles - At certain properties bicycles
are provided free of charge for guests' use, although we cannot
promise that these will always be suitable or sufficient in number
for every member of your party. Please also note that, from time
to time, bicycles may not be available because of the need for repairs.
Barbecues - Please note that in some
areas there may be a ban imposed on the lighting of barbecues. This
is especially so during the very dry periods. The house or key holder
will advise you if a ban is in force.
Babysitting - In many of our houses
it is possible to arrange for baby sitting for an approximate charge
of €8 per hour payable locally. This can be prebooked or arranged
locally. Full details on request. Baby sitters may often only be
French speaking.
Website Accuracy - Every effort has been made by our company to ensure that the information featured in this website is as accurate as possible. However, as our programme is planned many months in advance, it may be that some facilities mentioned may have altered or been temporarily withdrawn, due to reasons such as adverse weather conditions, lack of demand, reparation work, and maintenance and so on, and therefore you should be prepared for this eventuality. It may happen that owners decide to change their accommodation arrangements to improve their facilities. Also, swimming pools are periodically emptied for cleaning and maintenance and may be temporarily unavailable. However, when we are told of any significant change, we will advise you when you book or, where you have already booked, before your departure if possible. We reserve the right to make any changes to any desription or price contained in our website at any time after publication. We will inform you of any changes that we become aware of. However, we do limit the advice to what we feel is an important part of our contract or which we feel will greatly affect your enjoyment. To enable us to fulfil this we would ask you to advise us of any particular facilities that are important to you at the time of booking your holiday.
OTHER IMPORTANT INFORMATION
Medical Treatment - Reciprocal
agreements exist in the EC enabling citizens of member countries
to receive some free medical treatment on production of an EHIC card.
Application forms are available form the Post Office or Department of Health. We highly recommend
taking out further medical insurance, as confirmed in the Personal
Travel Insurance, and not relying exclusively on these arrangements
since they may not be very comprehensive.
Travel Advice - The Foreign & Commonwealth Office Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information here http://www.fco.gov.uk/travel/
Passports - A full EC or UK passport
is now required for all persons travelling abroad. The excursion
document and a visitors passport are now no longer valid. It is
no longer possible to include or add children to a British passport.
All children (including babies) who are not already included on
a valid 10 year passport will need to hold their own passport if
they are to travel abroad.
Money - Credit Cards: These are widely
accepted in France and are often valid for use in cash dispensers.
Make sure you know your PIN number before you travel.
Cash Dispensers - Certain cash cards
issued by UK banks may be used for cash withdrawals from automatic
dispensers in France. Please consult your bank for further advice.
Travellers Cheques - These are available
from your bank and are extremely useful for paying bills where credit
cards are not accepted. Many of our owners will accept these for
the security deposit and do not cash them unless there is the need.
Electricity - The Voltage in France
is 220v - 240v and is compatible with appliances from the UK. However
you will need a plug adapter which you should purchase before leaving
in the UK. These are often available for purchase on the ferry.
SECURITY
With the considerable security that being part of such a
successful group as Hotelplan Ltd provides, you can book your Just
France holiday in the certain knowledge that nothing will be left
to chance and that your money is completely safe. We are licensed
as Tour Operators by the CAA (ATOL No. 025) and are members of FTO and ABTA,
so are fully bonded for the financial protection of all our holidays.